Project overview

MyRX was a appointment platform that facilitated the scheduling of COVID-19 tests and vaccines for individuals through the US pharmacy community. It was publicly launched in December 2020 in the New York state.

During the emergence of COVID-19, visiting healthcare facilities in person could expose healthy individuals to the virus. Reducing the number of infections

The solution was a dual-platform ecosystem designed for speed and scalability, built to integrate seamlessly and manage the full appointment lifecycle for high-volume public health services.

The reverse double diamond approach

Instead of following an ideal design approach, in which you get insights before launching a product, the product is launched and gather insights from real customers. In this case, the ideation and insights phase worked as a way to have a better understanding of the problem, the users and the context.

I worked closely with the product team to define the essential features. The product team already have ideas to address some of the features. So I used meetings to understand the elements in the system we wanted to intervene.

Conversations helped to discover other actors that were involved in the project. The Immunization Information system, PrepMod, VaccineFinder, Commercial insurances. This map needed modifications after the public launch. We didn’t considered States nor dependents in the first iteration.

Conversations with the different teams helped to map the entities. My work was focused to organized all that knowledge into something everyone in the organization could understand.

I selected a service blueprint for that task. By definition, service blueprints focus on what customers but also maps what is on the backstage.

Different concepts were created and review with Product to be aligned with the company vision and reviewed with the engineering team for technical feasibility.

Not only design was impacted by the timeline. The engineering team dedicated time to find the best way to build the app in time. They opted by using Material UI (MUI), a react framework. That decision also implied design. I had to learn how to use MUI so we can have a common language between dev and design.

Adopt and adapt was my approach. First, I had to adopt MUI. I used the predefined components this framework provided in my designs and in the case some components won’t adapt to the product needs, I adapt them.

In December 2020, Prescryptive partnered with the New York State government to provide COVID-19 testing at no cost for its residents using the platform. A month later, January 2021, vaccine appointments were included.

In December 2020, Prescryptive partnered with the New York State government to provide COVID-19 testing at no cost for its residents using the platform. A month later, vaccine appointments were included.

Feedback from pharmacy owners and pharmacist help to identify new areas of opportunities. A wait-list was one of the most requested features after the launch.

In December 2020, Prescryptive partnered with the New York State government to provide COVID-19 testing at no cost for its residents using the platform. A month later, vaccine appointments were included.